Privacy Policy

Lighthouse Labs Ltd

Last Updated: February 2026

1. Introduction

Lighthouse Labs Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and interact with us as a client or partner.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide, including: contact information (name, email, phone number, company, job title); information related to consulting engagements and business relationships; communications with us via email, web forms, or meetings; payment and billing information; and any other information you choose to share with us.

2.2 Client and Project Data

Through our consulting services and software products, we may access or process client data, including product information, merchandising data, inventory data, customer insights, and other business data provided by clients. The specific nature and scope of this data depends on the services engaged and is governed by applicable service agreements.

2.3 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain technical information, including: IP address, browser type, operating system, pages visited, time and date of access, referring URLs, and device identifiers. We use cookies and similar tracking technologies to enhance your experience and collect analytics data.

2.4 Sensitive Data

We do not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, or health information) unless explicitly requested as part of a consulting engagement and only with your explicit consent.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our consulting services and software products; to process and fulfill service requests and agreements; to communicate with you about our services, updates, and important information; to develop new features, products, and services; to analyze usage patterns and optimize our offerings; to comply with legal obligations and enforce our agreements; to prevent fraud, abuse, and security incidents; and to respond to your inquiries and provide customer support.

We will not use your information for marketing purposes without your prior consent, except in limited circumstances where we have an existing business relationship.

4. Client Data and AI Processing

4.1 Data Processing

As part of our AI consultancy and product development services, we may process client data using artificial intelligence and machine learning technologies. All processing of client data is conducted in accordance with the terms of our service agreement and applicable data protection regulations. Clients retain ownership of their data, and we act as a data processor on their behalf.

4.2 Data Security

We implement appropriate technical, organizational, and administrative measures to protect client data against unauthorized access, alteration, disclosure, or destruction. Security measures include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the internet or electronic storage is completely secure.

4.3 Subprocessors

We may use third-party service providers and subprocessors to process client data (such as cloud infrastructure providers, analytics platforms, and AI/ML tools). All subprocessors are contractually obligated to maintain the same level of data protection as we provide.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:

Service Providers: We share information with third-party vendors and service providers who assist us in operating our website and providing services, under contracts requiring them to maintain confidentiality.

Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may disclose information with your explicit consent for purposes you have authorized.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and enforce our agreements. Client data is retained in accordance with service agreements and applicable legal requirements. You may request deletion of your personal information, subject to legal and contractual obligations to retain certain data. Deletion requests will be processed within a reasonable timeframe.

7. Your Rights

Depending on your location, you may have the following rights:

Right to Access: You have the right to request access to the personal information we hold about you.

Right to Correction: You have the right to request that we correct inaccurate or incomplete information.

Right to Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.

Right to Data Portability: You have the right to request a copy of your data in a portable format.

Right to Withdraw Consent: Where we rely on consent, you have the right to withdraw that consent at any time.

Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your jurisdiction.

To exercise any of these rights, please contact us using the information provided in Section 10.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as pixels, beacons, and local storage) to enhance user experience, track website usage, and collect analytics data. Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can manage your cookie preferences through your browser settings or through our consent management tools. Disabling cookies may affect the functionality of our website.

9. Third-Party Services and Links

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:

Lighthouse Labs Ltd

Email: privacy@lighthouseslabs.com

We will respond to your inquiry within 30 days.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this policy and, where appropriate, by providing additional notice (such as via email or prominent notice on our website). Your continued use of our services following the posting of revised Privacy Policy means that you accept and agree to the changes.

12. Regulatory Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and similar regulations in other jurisdictions. If you are located in the UK or European Union, you have additional rights under the UK GDPR and data protection laws of your jurisdiction.